May 13, 2020
Dear Valued Employees,
Thank you for continuing to support our customers in the face of this pandemic. CareGivers America is working diligently to address concerns and keep you, your families, and our customers safe.
With the novel coronavirus (COVID-19), we are in the midst of a global health crisis the likes of which none of us have ever witnessed before. We don't know what's going to happen, and we don't know how long it will take for life to return to any degree of normal. Your performance throughout this pandemic is a testament to what our organization can accomplish when we work together.
We have implemented a number of preventative procedures to minimize the spread of disease among staff and patients. We also have secured needed PPE and have this available in every office. It is imperative that we protect our most vulnerable population and our valued staff.
Caring for clients during such extreme circumstances can be exhilarating and inspiring, but it can also be exhausting. We want to offer our deepest thanks to all of you for the amazing work you do on the frontlines each and every day. You are critically important to our parent company’s mission of being “better together” - the Simplura Health Group.
Know that we would not be whole without the talent and abilities you bring to the organization. You matter and the mission you are a part of matters.
Mia Haney, President
CareGivers America | Simplura Health Group
Home Health Care employees should take this short survey to determine if they should go to work OR if they should self-quarantine for the safety of our customers. CGA Offices are monitoring survey results and will contact you if your work status should change based on your answers. We encourage staff to survey themselves prior to every shift. Click Here to Access the Survey
Hand Hygiene: The Basics
Hand-washing is one of the most important steps to break the chain of infection. This micro-course follows CDC recommendations and provides a refresher on the specific requirements to successfully stop the spread.TAKE THE COURSE
Have a Worried Child at Home?
It can be scary to hear about a disease outbreak, but learning the facts can help ease your mind. Find out more about how viruses work, and the best ways to prevent them from infecting more people.TAKE THE COURSE
Sick Policy. DO NOT ENTER OUR OFFICES OR GO TO A CUSTOMER'S HOME:
You put everyone around you at risk if you enter our facilities with any of the above.
Follow Best Practices.
Limited Office Visitation. Visitors and non-essential personnel are not permitted in company office spaces. Employee visitation to local offices should be limited to emergency or business essential needs.
Office staff may lock the doors to the building to keep visitors from entering freely. In this circumstance, the below sign should be placed on all access doors, and accommodations made for how the office will receive mail and deliveries.
Effective 3/13/20, all offices must keep a “Visitor log” to track contact information for all visitors. Should a presumed or confirmed case of COVID-19 come in contact with a CGA office, the log will be used to contact all visitors on and after that date to notify them of potential contamination.
Limited Work Travel Policy. No unnecessary work travel is permitted, this includes travel to conferences, meetings, and other group activities with attendance of more than 10 people that can be attended via webinar or other remote session.
Workspace Cleaning. Employees are asked to participate in the cleaning and disinfection of commonly used areas in patient’s homes, such as countertops, phones, computers, door knobs, light switches, bathrooms, medical equipment and the like. Soap and water or commercial disinfectant will suffice.
PPE. All staff will be able to pick up the following PPE supplies from our local offices during normal business hours. Call in advance so we can arrange for social distancing during the pick up of PPE equipment:
If a customer is deemed suspected or confirmed COVID-19, staff will be provided with the following:
Employees providing care in nursing homes or personal care homes should wear a KN-95 mask and goggles/face shield at all times they are in the facility.
Website Notice. The CareGivers America website has been updated with a virus alert that takes you directly to the PA Department of Health website where up to date information on the virus and preventative measures are being recorded regularly. We encourage staff and patients to visit this website for accurate and up to date information.
Mandatory Patient Preparation Discussions. To prepare for a worst-case scenario, CGA Nurses and office representatives will be calling all patients to discuss the following:
Ideally you should use one mask per customer.
Call your local office to obtain masks! We are receiving more mask shipments each week to keep you safe in our communities and in our patient’s homes.
The following staff may not be utilized when caring for patients with confirmed or suspected COVID-19:
|PPE||Diagnosed COVID-19 Patient||Suspected COVID-19 Patient||Presumed Virus-Free Patient without symptoms|
|Gloves - employee||X||X||X|
|Surgical mask - employee||X||X||X|
|Surgical mask - customer/patient||X||X|
|Gown/Apron - employee||X|
|N95 or KN95 mask - employee||X if available|
|Face shield or goggles - employee||X if available|
Staff who enter a health care facility (hospital, SNF or PCH) with known COVID-19 patient(s) should use PPE dictated in the above chart for “Diagnosed COVID-19 patient” regardless of whether the patient they are treating has confirmed or suspected COVID-19.
All employees who support patients with confirmed COVID-19 may not treat other non-symptomatic patients in an alternative setting until:
Mild to Moderate Illness: The employee must self-quarantine for 10 days from the onset of symptoms AND be 24 hours symptom free (including fever) without medications.
Severe to Critical Illness: The employee must self-quarantine for 20 days from the onset of symptoms AND be 24 hours symptom free (including fever) without medications.