FAQs

Care Management

 

What is a Care Manager?

A Care Manager is a health and human services specialist who acts as a guide and advocate for families who are caring for older relatives or disabled adults. The Care Manager is educated and experienced in any of several fields related to care management, including, but not limited to nursing, gerontology, social work, or psychology.

How do I know if my Care Manager is qualified?

Ask your Care Manager to see their certification and credentials.  Many different entities will certify care managers. One reputable company is the National Association for Geriatric Care Management.

Who benefits from Care Management Services?

Qualified care managers may help people who have:

  • Physical Disabilities
  • Developmental Disabilities, (e.g. Intellectual Disabilities, Down’s Syndrome, Autism, or Asperger’s Syndrome)
  • Brain Injury
  • Mental Health Problems
  • Chronic or Serious Illnesses of any type

What services do Care Managers provide?

Care Managers can:

  • Attend Doctor’s Appointments
  • Fill Pill Boxes
  • Refer consumers to community resources
  • Help consumers find funding for various home and community based programs
  • Conduct regular consumer assessments
  • Arrange for appropriate medical services
  • & more

Non-Medical Home Care

 

What is the difference between Home Health and Home Care in Pennsylvania?

The  major difference is that Home Health is skilled care provided by nurses and therapists, while home care is non-skilled care for activities of daily living, such as meal preparation, bathing, grooming, transportation, housekeeping, and the like.

Is there financial assistance for Non-Medical Home Care Services?

There could be financial assistance for Non-Medical Home Care Services, please see the payments methods page for more information.

Are your CareGivers insured and bonded?

Yes, all caregivers are employees of CareGivers America.

Are your CareGivers pre-screened?

CareGivers America adheres a high standard of quality care. Our hiring process includes extensive screening beyond what is required by law.

Are you available 24/7?

Our Care Coordinators are on call 24/7. Also our caregivers can provide around the clock care.

Can I verify the hours and services that the CareGivers completed with my love one?

Yes, you can. We can give you access to our online scheduling system to view the hours and services that the CareGivers provided.

Why should I go with an agency instead of hiring someone myself?

By going with an agency, you will have peace of mind with insured and bonded caregivers caring for your loved one(s). Many clients request the agency model to insure coverage when a primary caregiver is sick or on vacation.

Home Health Services

 

What is the difference between Home Health and Home Care in Pennsylvania?

The major difference is that Home Health is skilled care provided by nurses and therapists, while home care is non-skilled care for activities of daily living, such as meal preparation, bathing, grooming, transportation, housekeeping, and the like.

What services does CareGivers America offer?

CareGivers America Home Health offers a broad range of services to clients of all ages in the comfort of their own homes. We provide nursing care for short term care needs, ranging from wound care, to foley catheter care, infusion services, and other complex medical issues requiring a skilled nurse. Our rehabilitation and therapeutic services include physical, occupational and speech therapy. We also offer short term assistance via home health aides to assist with personal care to allow clients to continue living independently at home.

Are you available 24/7?

Yes. We can provide services up to 24 hours a day, and there are always two Skilled Nurses and a Physical Therapist on call who can answer your questions and address any concerns after hours.

 How do I know which agency to choose for my parents care?

There are many agencies to chose from so it can be a bit overwhelming when trying to decide the best care for your loved ones or yourself. The care provided by CareGivers America is a result of our company-wide commitment to meeting the highest ethical, professional and safety standards. We also voluntarily submit to rigorous quality and safety reviews by the Accreditation Commission for Health Care (ACHC) and in 2013 underwent PA Department of Health surveys deficiency free.

What is the difference between Home Health and Home Care in Pennsylvania?

The major difference is that Home Health is skilled care provided by nurses and therapists, while home care is non-skilled care for activities of daily living, such as meal preparation, bathing, grooming, transportation, housekeeping, and the like.

How do I know which agency to choose for my parents care?

There are many agencies to chose from so it can be a bit overwhelming when trying to decide the best care for your loved ones or yourself. The care provided by CareGivers America is a result of our companywide commitment to meeting the highest ethical, professional and safety standards. We also voluntarily submit to rigorous quality and safety reviews by the Accreditation Commission for Health Care (ACHC) and in 2013 underwent PA Department of Health surveys deficiency free.

How do you hire CareGivers America clinicians?

CareGivers America verifies work history, credentials, and references and performs thorough background checks.  Our health care professionals also undergo an in-depth interview process,  and hands-on skills assessments, and annual skills assessments with ongoing training and supervision after hire. They must also demonstrate a commitment to delivering care with compassion, excellence, and reliability.

Outpatient Therapy

 

Where can I receive outpatient therapy services from CareGivers America therapists?

In any of our outpatient therapy centers located in: Clarks Summit, Kingston,    Forest City, Hughesville, and Berwick.  You can also receive services at home if you aren’t under a home health plan of care, and if your treatment does not require any special equipment.

What are the Medicare outpatient therapy cap limits for 2013?

$1,900 for physical therapy (PT) and speech-language pathology (SLP) services combined

$1,900 for occupational therapy (OT) services

After you pay your yearly deductible for Medicare Part B (Medical Insurance),  Medicare pays its share (80%), and you pay your share (20%) of the cost for the therapy services. The Part B deductible is $147 for 2013.   Medicare will pay its share for therapy services until the total amount paid by both you and Medicare reaches either one of the therapy cap limits. Amounts paid by you may include costs like the deductible and coinsurance.

Private Duty & Pediatric Nursing

 

What is Private Duty Nursing?

Private Duty Nursing can be defined as nursing services administered to patients of all ages on an hourly basis within the comforts of their home.

What services do you provide?

Behavioral and Developmental Disability Care, Trach/Ventilator Care, Supplemental Nutrition, Feeding Tube Management (G/J-Tube, NG, G-Tube), Quadraplegia/Paraplegia Care, Seizure Disorder Care, Premature Newborn Care, Medication Administration, Management of chronic diseases, Management of Acute Injuries, and more.

Who pays for private duty nursing?

Private pay, Managed Care (Including AmeriHealth, Coventry, and Geisinger Family Plan), Workers Compensation, and a variety of medicaid waivers.

Who trains my nurse?

Our Director and assistant director train staff on each individual case.  Training is provided both in our office and on-site with your family member until everyone feels confident to properly provide all aspects of care.

Medical Supply

 

What is DME?

 Durable Medical Equipment (DME) is an industry term used to describe companies who provide medical supplies and equipment to patients.

 What are the most popular items you supply?

We supply equipment to help keep you or your family member safe in their own environment.  Wheelchairs, walkers, hospital beds, and shower chairs are among the most popular items needed by our patients.

How do I get started?

Just simply call and talk to our intake coordinators.  We will ask you a few simple questions and then contact your doctor for all of the necessary documentation.  We will also contact your insurance and then call to schedule delivery.

Who Pays for DME?

Most items are covered by insurance.  Depending on your coverage, you may or may not have a co-pay.  When we process an order, we verify the insurance(s) and determine your out-of-pocket expense.

What does CareGivers America need to complete my order?

 Typically, a signed order from your doctor with documentation justifying the need for your item is all we need.  This is sometimes called a certificate of medical necessity.

 My family member is in the hospital, who will order DME?  Do I have to order it myself?

Your discharge planner or case worker will coordinate to have your doctor sign any orders for DME.  If you are looking for a specific item, let your discharge planner know so she can add it to the order.   Your discharge planner will call our agency and fax the order upon your discharge.

What is Competitive Bid?

Competitive Bidding is a statute that requires Medicare to use a competitive bid process for select Durable Medical Equipment and supplies. Under the program, a competition among suppliers will result in a small number of contracts being awarded to the suppliers who offer the best price and meet applicable standards.  CareGivers America continues to provide medical equipment and supplies to consumers in all areas.

Accessibility Adaptations

 

What are accessibility adaptations?

Accessibility Adaptations are modifications made to your home environment that allow you to meet maximum functioning capabilities despite physical limitations.

What accessibility adaptations do you provide?

We install wood or aluminum wheelchair ramps, vertical platform lifts, stair glides, bathroom refits, doorway expansion, and other general handyman repairs.

Who pays for accessibility adaptations?

Private pay, Managed Care (Including AmeriHealth, Coventry, and Geisinger Family Plan), Workers Compensation, and a variety of medicaid waivers.

What if the job is not done to my satisfaction?

Please call our claims hotline number, 570-585-8711 ext 161.

Medical Alert Button

 

How much does an Emergency Response Button cost?

The pricing is a one time $50 activation fee followed by monthly monitoring fees for the duration of the service.

How far does the Emergency Response Button cover me?

The Response Button coverage is determined by the environment of the inside of the home. Range testing is done during the installation of the unit.

Can I cancel my service at any time without penalty?

Service can be cancelled at any time it is no longer needed without any early cancellation fee.

How is the Response System Installed?

Systems can be personally installed or by a Professional.

Hospice Services

 

How do I know when my family member is appropriate for hospice services?

 Hospice Care is appropriate when your family member expresses that he/she no longer wants to seek active treatment for his/her disease.

What services are offered to the families of hospice patients?

The Hospice Benefit includes Social Workers, Chaplains, Bereavement and Grief counselors for the families of hospice patients.

How do I know when my family member is appropriate for hospice services?

While many people take the lead from their Physician, the conversation needs to be open and honest. Recognising  there are no further treatment options, regardless of their disease, is the first step. Each case is unique, so by calling our office, a member of the Hospice team can provide you with information

 What services are offered to the families of hospice patients?

The Hospice Benefit includes : A Medical Director, Skilled Nursing, Medical Social Workers,Volunteers, Chaplains, Bereavement and Grief counselors. Other services available are Physical therapy, dietician and pharmaceutical support.

Who pays for the Hospice Benefit ?

Medicare is the main payor source for Hospice. Medicaid, private insurances and sometimes self pay are also accepted.

 How often will a nurse come to visit ?

The Hospice team will sit with you and your loved one and devise a care plan custom to your needs. Visit frequency of all the disciplines will vary from one case to another. 

 

Cleaning/Maid Services

 

What is Care Maids?

Care Maids is a full service indoor house cleaning business located in Clarks Summit, PA, in the same building as CareGivers America headquarters.

What kind of services does Care Maids provide?

Care Maids provides a wide variety of indoor house cleaning services. We clean every room in your home, including hallways, bathrooms, and (indoor) doors and windows.

How can I get started?

Call our Care Maids office today at 877-587-9949 to schedule your free in-home consolation.

Do I have to provide my own cleaning supplies or equipment?

Yes. If a client decides to provide their own cleaning supplies, there will be no additional fee. However, if a Care Maid uses their own cleaning supplies, there will be a minimum $20 fee per visit.

How much does it cost to have my house cleaned?

For a thorough floor to ceiling cleaning of your home by Care Maids, a one time only cleaning rate starts at $35/hour. There is a minimum of 4 hours required for this service. For any ongoing cleaning afterwards, there is an adjusted rate $25/hour.

How do I pay for my cleaning services?

We accept all major credit cards. Late fees, interest, and outstanding balances may be charged to your account.

How far does Care Maids travel to clean homes?

Care Maids is currently serving Lackawanna County only.

What if a Care Maid missed a spot? Or I am unsatisfied with the service?

If you are unsatisfied with your service in any way, please call our office at 1-877-587-9949 to voice your concern. At Care Maids we guarantee reliable service and satisfaction.

How often can I have my house cleaned?

As often as you’d like! We offer customized cleaning schedules ranging from a special one-time only cleaning, to once a week. We do what works for you!

Do you ever offer discounts or special offers?

Yes! Check the local newspaper for special ads and promotions every month. 

Medical Staffing

 

What kind of staff do you provide?

We staff RNs, LPNs, CNAs, and other Medically trained professionals.

Do you staff “as needed” or “permanent placement” positions?

Yes we staff hourly, “as needed” contracts, and permanent placements.

What areas do you cover?

We cover all of Northeastern PA and Upstate New York.

Do I have to get credentials myself?

We do all credentialing in office before employees start working. Credentialing includes all necessary background checks for the job description. Some of those include fingerprints, background checks and child abuse clearances

Can we terminate the contract at any time?

We offer a no obligation agreement for any staffing that is needed.

How soon can you provide staff?

There are staff members available at any time.  Our staff is on call 24/7 to fill shifts as quickly as possible. 

Payment Options

 

What does Medicare cover?

It depends on your circumstances, but Medicare can cover the cost of Home Health Services, Durable Medical Equipment, and Hospice Services.  Simply call our offices and we can tell you whether or not Medicare will cover the cost of these services.

What is Long Term Care Insurance?  How do I know if I have it?

Long Term Care Insurance is an insurance product that covers expenses related to long term care needs that are not typically covered by traditional health insurance, Medicare, or Medicaid.   You would need to elect to pay for this insurance in addition to your typical health insurance.

To determine if you have Long Term Care Insurance, call your carrier to inquire.  If you do have long term care insurance, ask to see a list of possible benefits or coverages.

CareGivers America verifies work history, credentials, and references and performs thorough background checks.  Our health care professionals also undergo an in-depth interview process,  and hands-on skills assessments, and annual skills assessments with ongoing training and supervision after hire. They must also demonstrate a commitment to delivering care with compassion, excellence, and reliability.